BPO Jobs in Morocco

Company: Sitel Group
Location: Morocco
Job Title: Bilingual Customer Care Agent
Industry: Customer Service / BPO / Call Center / Technical Support
Job Type: Full-Time
Working Hours: Night Shift / Rotational Schedule

Job Description:
Sitel Group is currently recruiting talented and customer-oriented Bilingual Customer Care Agents to join its growing customer support operations in Morocco. This opportunity is perfect for candidates searching for Customer Service Jobs in Morocco, Call Center Vacancies, Bilingual Support Careers, English and French Speaking Jobs, and Technical Support Opportunities in the BPO industry.

As a Bilingual Customer Care Agent, you will be responsible for handling incoming calls and emails in both English and French while delivering an outstanding customer experience. The role requires excellent communication skills, patience, empathy, and the ability to provide level-1 technical support and customer assistance professionally and efficiently.

The selected candidate will play a key role in representing the company’s brand image by maintaining high standards of customer satisfaction, resolving customer concerns, and ensuring smooth communication throughout every interaction.

Key Responsibilities:

• Handle customer inquiries and support requests via phone calls and emails
• Provide excellent customer service in both English and French
• Understand customer concerns and provide accurate solutions efficiently
• Deliver level-1 technical support and troubleshooting assistance
• Maintain professionalism, empathy, and patience during customer interactions
• Document customer cases accurately using company systems and tools
• Ensure proper follow-up and case resolution for customer issues
• Maintain strong customer satisfaction and service quality standards
• Work closely with internal teams to resolve customer concerns effectively
• Represent the company with a customer-first attitude and positive communication style

Required Profile:

• High school diploma (Baccalaureate) or equivalent qualification
• Excellent command of English and French
• English level C1 required with strong written and spoken communication skills
• Previous experience in customer service, technical support, sales, or call center operations is preferred
• Strong listening, communication, and interpersonal skills
• Ability to work under pressure and manage multiple customer cases
• Flexible to work 44 hours per week on rotating shifts
• Familiarity with wellness, mindfulness, or meditation topics is considered an advantage
• Strong computer literacy and ability to use customer support systems efficiently

Benefits and Compensation:

• Permanent employment contract (CDI)
• Competitive net salary with attractive bonuses and incentives
• Performance bonuses and uncapped sales bonus opportunities
• Social security coverage (CNSS)
• Private health insurance
• Transportation provided for late shifts
• Certification training and continuous professional development
• Inclusive work environment open to individuals with reduced mobility
• Career growth opportunities within a global customer service company

This role is ideal for professionals interested in customer support, technical assistance, communication management, international BPO operations, and multilingual customer service careers. Candidates who are passionate about helping customers and building strong communication skills in an international work environment are highly encouraged to apply.

Candidates searching for the latest Customer Service Jobs in Morocco, Call Center Vacancies, Technical Support Careers, and Bilingual Customer Care Opportunities can explore more openings through Jobs in Morocco where updated BPO, customer support, administration, and communication jobs are regularly posted.

Professionals interested in expanding their customer service careers across Africa can also browse Jobs in Eswatini for Customer Support Jobs in Eswatini, Call Center Careers, Technical Service Roles, and BPO Opportunities across multiple industries.

Job seekers exploring wider African employment opportunities in customer care, communication, administration, and support services can also visit Jobs in Kenya to discover updated Customer Service Jobs in Kenya, Technical Support Vacancies, Contact Center Careers, and Client Relations Opportunities.

This is an excellent opportunity for bilingual professionals looking to build long-term careers in customer experience management, communication services, technical support, and international business process outsourcing within a dynamic and professional work environment in Morocco.