Customer Sales Advisor at Cnexia – Morocco

Job Overview

Are you passionate about customer service, sales, product promotion, upselling, and telecommunications solutions? Cnexia is hiring a Customer Sales Advisor in Morocco to support customer engagement, sales growth, and service excellence.

This opportunity is ideal for professionals seeking customer service jobs in Morocco, call center jobs, telesales careers, sales advisor jobs, telecom jobs, customer support opportunities, English-speaking jobs, inbound sales positions, business development careers, and marketing jobs in Morocco.

The successful candidate will focus on identifying customer needs, recommending the right products and services, managing customer relationships, increasing portfolio growth, and driving internet, fixed-line, and TV product sales.

To explore additional customer service and telecom employment opportunities, visit customer sales jobs in Morocco

Job Title

Customer Sales Advisor

Company

Cnexia

Job Location

Morocco

Employment Type

Full-Time

Industry

• Customer Service & Support
• Telecommunications
• Sales & Marketing
• Call Center / BPO Services

Job Purpose

The Customer Sales Advisor will be responsible for identifying customer needs, providing suitable telecommunications solutions, promoting internet and television products, increasing customer satisfaction, and generating additional sales opportunities.

The role also involves advising customers, upgrading service packages, supporting customer retention, and maintaining a high-quality customer experience.

Candidates looking for customer support jobs, sales executive careers, call center opportunities, telecom sales jobs, telesales representative positions, BPO jobs, and multilingual customer service roles are encouraged to apply.

Key Duties and Responsibilities

1. Customer Needs Assessment

• Detect and understand customer requirements.
• Analyse customer expectations and recommend suitable solutions.
• Build strong relationships through effective communication.
• Ensure customer satisfaction through personalised service.

2. Product Marketing & Promotion

• Promote and market:
  • Internet services
  • Fixed-line services
  • TV subscription products
• Explain service features and benefits clearly.
• Help customers select packages that best fit their needs.
• Improve customer product awareness and engagement.

Professionals interested in marketing jobs, telecom support careers, customer relations jobs, and product sales opportunities may find this position highly suitable.

3. Sales & Customer Portfolio Development

• Develop and manage the customer portfolio.
• Drive additional sales and upselling opportunities.
• Recommend service upgrades after identifying customer needs.
• Meet performance targets and commercial objectives.
• Contribute to customer retention strategies.

To discover broader customer service and business support careers across Africa, visit customer sales jobs in Uganda

4. Customer Advice & Support

• Advise customers on available products and services.
• Respond to customer inquiries professionally.
• Resolve concerns while maintaining excellent service standards.
• Deliver a positive customer experience.

5. Performance & Operational Excellence

• Meet predefined performance goals and KPIs.
• Demonstrate a strong competitive spirit and sales focus.
• Maintain organisation and prioritisation of tasks.
• Work efficiently in a fast-paced environment.

Required Education

Applicants should possess:

• Bachelor’s Degree, Diploma, or relevant educational qualification

Equivalent customer service or sales experience may also be considered.

Additional training in:

• Customer Service
• Sales & Marketing
• Telecommunications
• Business Communication
• CRM Systems

will be considered an added advantage.

Experience Requirements

Previous experience in:

• Customer service
• Call center operations
• Telesales
• Customer support
• Sales and marketing

is advantageous, though motivated candidates with strong communication skills may also be considered.

Experience in telecommunications, BPO, retail sales, customer relations, or business support services is preferred.

Required Skills & Competencies

Successful candidates should demonstrate:

Technical & Professional Skills

• Customer service excellence
• Sales and upselling techniques
• Product promotion skills
• Customer relationship management
• Commercial awareness
• Multitasking ability
• Goal-oriented performance

Soft Skills

• Fluent English communication skills (oral and written)
• Excellent interpersonal communication
• Competitive spirit and motivation
• Strong organisational skills
• Ability to prioritise tasks
• Problem-solving ability
• Customer-focused mindset

Working Schedule

Availability: Full-Time

Operating Hours: 24/7 rotational schedule (24H/24)

Candidates should be flexible to work different shifts according to operational needs.

Salary Information

Salary: Not Disclosed

Compensation includes:

• Hourly rate paid training from the first month
• Attractive attendance bonus
• Performance-based bonus system with strong earning potential

Employee Benefits

Selected candidates may enjoy:

• Paid training from the first month
• Open-ended employment contract
• Social security coverage
• Private healthcare at competitive rates
• Free door-to-door transportation after late shifts
• Attendance bonuses
• Unlimited performance-based incentives
• Employee events and celebrations
• Fun activities and engagement programs
• Cnexia conventions and workplace life programs

Candidates seeking employee benefits jobs, incentive-based sales careers, customer support growth opportunities, and international call center jobs will find this opportunity attractive.

For more employment opportunities across Africa, explore customer sales jobs in Zambia

Training & Career Development

Cnexia supports employee development through:

• Paid onboarding and training programs
• Sales coaching and communication development
• Customer engagement skill enhancement
• Career progression opportunities within customer operations
• Performance recognition and internal growth pathways

Professionals interested in career growth in customer service, telesales careers, telecom industry opportunities, call center advancement, and multilingual support jobs can benefit significantly from this role.

Why Apply for This Role?

This opportunity is suitable for candidates interested in:

• Customer Service Careers
• Telecom Sales Jobs
• Call Center Opportunities
• English-Speaking Roles
• Sales Advisor Positions
• Customer Relationship Management
• Product Marketing Jobs
• Performance-Based Career Growth
• Business Support Services

How to Apply

Interested and qualified candidates should submit their updated CV and application documents through the employer’s official recruitment platform. Early applications are encouraged due to ongoing hiring needs.