E-commerce Logistics Coordinator Job Vacancy in Kenitra, Morocco – Retail & E-commerce

Job Description

Position: E-commerce Logistics Coordinator

Company: Jumia Morocco

Location: Kenitra, Morocco

Experience: 3-5 years

Education: Bachelor’s Degree in Logistics or Supply Chain Management

Employment Type: Full-time

Industry: Retail & E-commerce

Department: Operations & Fulfillment

Salary: 8500 SSP – 12000 SSP

Vacancies: 1

Company Overview

Jumia is the leading e-commerce platform in Africa, dedicated to transforming the retail landscape through technology and innovation. As a major player in the digital economy, we connect millions of customers with thousands of sellers across various categories. Our mission is to empower local entrepreneurs and provide seamless shopping experiences through a robust logistics network. We are currently expanding our operations in Morocco to meet the growing demand for rapid delivery and efficient fulfillment services. This expansion creates exciting career opportunities in Morocco for professionals who are passionate about digital transformation and operational excellence.

By joining our team, you become part of a pan-African success story. We pride ourselves on our ability to navigate complex markets and provide localized solutions that drive economic growth. Our presence in Kenitra is a strategic move to optimize our last-mile delivery capabilities and enhance our service level agreements with key partners. We are looking for dynamic individuals who thrive in fast-paced environments and are eager to contribute to the digital revolution in the region.

For more information about our mission, visit https://moroccojobsearch.com.

Job Overview

The E-commerce Logistics Coordinator will play a pivotal role in managing the end-to-end flow of goods from our fulfillment centers to the final customer. This position requires a high level of coordination between warehouse staff, delivery partners, and customer service teams. You will be responsible for ensuring that every order is processed accurately, efficiently, and on time. As we scale our operations in Kenitra, your role will be crucial in maintaining the high standards of service that our customers expect from a leading e-commerce brand.

This is a highly dynamic role that requires a blend of analytical thinking and hands-on operational management. You will monitor key performance indicators (KPIs) to identify bottlenecks in the supply chain and implement corrective actions to improve delivery speed and accuracy. This job vacancy in Morocco is perfect for a logistics professional who enjoys problem-solving and wants to work at the intersection of technology and physical operations.

Key Responsibilities

• Coordinate daily dispatch schedules to ensure timely delivery of customer orders.
• Monitor inventory levels and coordinate with warehouse managers to prevent stockouts.
• Manage relationships with third-party logistics (3PL) providers to ensure service level compliance.
• Analyze delivery data to identify trends, delays, and areas for process optimization.
• Resolve escalated delivery issues and customer complaints regarding shipment status.
• Oversee the return logistics process (reverse logistics) to ensure efficient reintegration of stock.
• Collaborate with the procurement team to streamline inbound shipments to the Kenitra hub.

Required Skills

• Advanced proficiency in Microsoft Excel and data analysis tools.
• Strong understanding of last-mile delivery logistics and e-commerce fulfillment models.
• Excellent communication skills in both Arabic and French.
• Ability to manage and lead a diverse team of warehouse and delivery personnel.
• Strong problem-solving skills and the ability to make decisions under pressure.
• High attention to detail to ensure order accuracy and inventory integrity.

Education

A Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field is required. Candidates with professional certifications in Six Sigma or Lean Management will be given preference.

Experience

A minimum of 3 to 5 years of experience in logistics coordination, warehouse management, or supply chain operations is essential. Experience working within the e-commerce or retail sector is highly desirable. Proven track record of managing delivery fleets or third-party logistics providers is a plus.

Salary

The monthly salary for this position ranges from 8500 SSP to 12000 SSP, depending on experience and performance metrics.

Benefits

• Competitive monthly salary and performance-based bonuses.
• Comprehensive health and wellness insurance package.
• Opportunities for rapid career advancement within a growing pan-African company.
• Access to advanced logistics management software and training tools.
• Employee discounts on various products across the Jumia marketplace.

Training

• Intensive onboarding program covering Jumia’s proprietary logistics technology.
• Continuous professional development in supply chain optimization and lean methodologies.
• Leadership training for emerging managers within the operations department.

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Working Environment

The working environment is fast-paced, energetic, and highly collaborative. While a portion of the role involves office-based data analysis and reporting, a significant amount of time will be spent on the warehouse floor and in the dispatch area to ensure operational smoothness. We foster a culture of accountability and continuous improvement.

Application Process

Interested candidates should submit their updated CV through our official recruitment portal. The selection process includes an initial screening, a technical assessment regarding logistics scenarios, and a final interview with the Operations Manager. We are looking for candidates who demonstrate a proactive attitude and a passion for the digital economy.

For more job listings across different sectors, visit https://lesothojobsearch.com/job-vacancy-lesotho/.

Equal Opportunity Statement

Jumia Morocco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.