Conseiller Client (f/h) – Service Client – Rabat – Anglais
Job Description
Job Details
Company: Concentrix (CNX)
Location: Rabat, Morocco
Job Type: Full Time
Job Title
Conseiller Client (F/H) – Service Client – Anglais
Job Description
Who We Are
Concentrix is a global company present in more than 70 countries. We specialize in improving customer experience and optimizing business processes, helping organizations transform and achieve excellence in an inclusive, collaborative, and innovative environment.
Your Mission
As a Customer Service Advisor, you will play a key role in:
Customer Support
- Respond to customer inquiries via phone, email, or chat
- Provide high-quality service and assistance
Problem Resolution
- Identify and resolve customer issues and complaints
- Ensure customer satisfaction
Customer Retention
- Provide personalized solutions
- Build trust and long-term relationships
Continuous Improvement
- Share customer feedback to improve services and processes
What We Offer
- Attractive salary with performance bonuses
- Language bonus for multilingual employees
- Attendance bonus and performance incentives
- Special bonus for Eid Al Adha
Benefits
- Health insurance and retirement plan (after one year)
- Flexible working hours and remote work options (after onboarding)
- Free access to gym facilities
- Company-provided transport
- Continuous training and skill development programs
Work Environment
- Dynamic and engaging workplace
- Team-building activities, events, and rewards throughout the year
Candidate Profile
We are looking for candidates who:
- Have strong proficiency in French (written and spoken)
- Possess good communication and organizational skills
- Are autonomous, positive, and customer-focused
- Are comfortable using digital tools and new technologies
- Are motivated, adaptable, and enthusiastic about customer service
Recruitment Process
- Online Tests (1 hour)
- Language, technical, and personality assessments
- Phone Interview
- Initial discussion with recruitment team
- On-site Interview
- Final evaluation of skills and cultural fit
Additional Information
Office Address:
43 Boulevard Ibn Sina, Agdal, Rabat, Morocco
Language Requirement: English Required
Time Type: Full Time
Stay Connected
For more job openings and vacancies in Morocco, visit:
https://africajobsearch.com/
https://moroccojobsearch.com/
