Guest Services Manager Job Vacancy in Agadir, Morocco – Hospitality

Job Description

Position: Guest Services Manager

Company: Accor Hotels

Location: Agadir, Morocco

Experience: 5+ years in hospitality management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality

Department: Guest Services

Salary: 120,000 – 180,000 MAD per annum

Vacancies:1

Company Overview

Accor Hotels is a global leader in the hospitality sector, operating a portfolio of renowned brands across more than 100 countries. In Morocco, Accor has established a strong presence with luxury and lifestyle hotels that cater to both leisure and business travelers. The company is committed to delivering exceptional guest experiences, fostering sustainable tourism, and creating career pathways for local talent. As part of its expansion strategy, Accor continues to invest in modern facilities, innovative services, and community engagement initiatives, making it a premier employer for those seeking dynamic career opportunities in the Moroccan hospitality market.

With a focus on diversity, inclusion, and professional growth, Accor Hotels offers a collaborative environment where employees can develop their skills, contribute to brand excellence, and participate in global best practices. The organization’s dedication to corporate social responsibility is reflected in its support for local communities, environmental stewardship, and cultural preservation, aligning with the broader goals of Morocco’s tourism development plan.

Job Overview

The Guest Services Manager will lead the front‑of‑house team at Accor’s flagship property in Agadir, ensuring that every guest receives personalized, high‑quality service from arrival to departure. This role is pivotal in maintaining the hotel’s reputation for excellence, driving guest satisfaction scores, and supporting revenue growth through upselling and cross‑selling initiatives. The manager will collaborate closely with other department heads, such as Housekeeping, Food & Beverage, and Sales, to deliver seamless operations and memorable experiences.

As part of the hiring in Morocco, this position offers a unique platform to influence service standards, mentor a multicultural team, and implement innovative guest engagement strategies. Candidates will have the opportunity to work in a vibrant coastal city known for its tourism appeal, while contributing to Accor’s global mission of “Feel Welcome”. For more information about Accor’s presence in Morocco, visit https://moroccojobsearch.com/.

Key Responsibilities

• Oversee daily operations of the Guest Services department, including front desk, concierge, and bell staff.
• Develop and implement service standards that align with Accor’s brand guidelines and local market expectations.
• Monitor guest feedback, resolve complaints promptly, and ensure continuous improvement in service delivery.
• Train, coach, and evaluate front‑of‑house staff to achieve performance targets and professional growth.
• Collaborate with Revenue Management to maximize room occupancy and average daily rate through effective upselling.
• Prepare and manage departmental budgets, control costs, and report financial performance.
• Ensure compliance with health, safety, and security regulations throughout the guest areas.
• Lead special projects such as loyalty program initiatives, cultural events, and sustainability programs.

Required Skills

• Strong leadership and team‑building abilities with a focus on motivation and empowerment.
• Excellent communication and interpersonal skills in French, Arabic, and English.
• Proven problem‑solving capabilities and a customer‑centric mindset.
• Ability to analyze performance metrics and implement data‑driven improvements.
• Knowledge of hospitality software systems (e.g., Opera, PMS).
• Flexibility to work evenings, weekends, and holidays as required.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Additional certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous.

Experience

Minimum of five years’ experience in a supervisory or managerial role within a hotel or resort environment, preferably with exposure to luxury or upscale brands.

Salary

The competitive salary range of 120,000 to 180,000 MAD per year reflects the seniority of the role, with performance‑based bonuses and benefits aligned with Accor’s global compensation framework.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Annual paid leave and public holidays in accordance with Moroccan labor law.
• Employee discount on hotel stays worldwide.
• Retirement savings plan and pension contributions.
• Opportunities for international mobility within Accor’s network.

Training

• Onboarding program that includes brand immersion, system training, and service excellence workshops.
• Continuous professional development through Accor’s internal learning platform.
• Leadership development courses and mentorship opportunities.

Working Environment

The role is based in a modern, beachfront hotel in Agadir, offering a dynamic and multicultural workplace. Employees benefit from state‑of‑the‑art facilities, collaborative spaces, and a culture that celebrates diversity and innovation.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the Accor Careers website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Accor Hotels is an equal opportunity employer. We welcome applications from all qualified individuals regardless of gender, age, disability, ethnicity, religion, or sexual orientation. Our commitment to diversity strengthens our ability to deliver exceptional experiences to guests and fosters an inclusive workplace for all employees.