E-commerce Operations Manager Job Vacancy in Berkane, Morocco – Retail & Digital Commerce

Job Description

Position: E-commerce Operations Manager

Company: Jumia Morocco

Location: Berkane, Morocco

Experience: 5 years

Education: Master’s Degree in Business Administration or Supply Chain Management

Employment Type: Full-time

Industry: Retail & Digital Commerce

Department: Operations & Logistics

Salary: 12,000 – 18,000 SSP

Vacancies: 1

Company Overview

Jumia is the leading e-commerce platform in Africa, dedicated to transforming the retail landscape through technology and logistics excellence. As a major player in the digital economy, we connect millions of customers with thousands of sellers across various categories. Our mission is to empower local businesses and provide unparalleled convenience to consumers through a seamless digital marketplace. We are constantly expanding our footprint to ensure that every household in the region has access to essential goods and services with just a few clicks. By leveraging cutting-edge technology, we are redefining how commerce works in emerging markets.

As part of our growth strategy, we are looking for talented professionals to join our team and help us navigate the complexities of the digital marketplace. We offer a dynamic environment where innovation is encouraged and every team member plays a vital role in our success. If you are looking for career opportunities in Morocco, Jumia provides a platform to grow alongside the continent’s most successful tech company.

Job Overview

The E-commerce Operations Manager will be responsible for overseeing the end-to-end operational workflows that ensure customer satisfaction and efficient delivery. This role involves managing warehouse activities, coordinating with last-mile delivery teams, and optimizing inventory management systems. You will be at the heart of our logistics network, ensuring that every order placed on our platform is processed, packed, and delivered with precision. This is a high-impact role that requires a blend of strategic thinking and hands-on operational management.

For more information on our current openings, please visit https://moroccojobsearch.com to explore various sectors.

Key Responsibilities

• Optimize last-mile delivery routes to reduce transit times and operational costs.
• Manage and supervise warehouse staff to ensure high standards of inventory accuracy.
• Monitor key performance indicators (KPIs) related to order fulfillment and delivery success rates.
• Collaborate with the procurement team to manage stock levels and prevent stockouts.
• Implement new technologies to automate warehouse processes and tracking.
• Resolve complex logistical issues and customer complaints regarding delivery delays.

Required Skills

• Advanced proficiency in Supply Chain Management software and ERP systems.
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent leadership and team management capabilities.
• Deep understanding of e-commerce logistics and last-mile delivery models.
• Exceptional problem-solving skills in fast-paced environments.

If you are interested in international roles, check out https://cameroonjobsearch.com/job-vacancy-in-cameroon/ for more details.

Education

A Master’s degree in Business Administration (MBA), Supply Chain Management, Logistics, or a related field is required. A strong academic background in quantitative subjects is highly preferred to support data-driven decision-making.

Experience

Candidates must possess a minimum of 5 years of experience in operations management, specifically within the e-commerce or logistics sector. Proven experience in managing large-scale warehouse operations and diverse teams is essential for success in this role.

Salary

The monthly salary for this position ranges from 12,000 SSP to 18,000 SSP, depending on the candidate’s experience and performance during the interview process.

Benefits

• Comprehensive health and wellness insurance package.
• Performance-based annual bonuses.
• Paid time off and flexible working hours.
• Employee discounts on Jumia marketplace products.

Training

• Continuous professional development programs.
• Leadership training for management-level staff.
• Specialized software and logistics technology workshops.

Discover more employment in Morocco by visiting https://malawijobsearch.com/.

Working Environment

The working environment is fast-paced, energetic, and highly collaborative. You will work in a modern office setting with direct access to our logistics hubs. We value a culture of transparency and continuous improvement, where hiring in Morocco is a priority for our regional expansion.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. Our recruitment process includes an initial screening, a technical assessment, and a series of interviews with the operations leadership team.

Equal Opportunity Statement

Jumia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.